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Resume

Explore my professional journey through roles that have shaped my skills in data analysis, process automation and creative problem-solving. My resume highlights a blend of technical expertise, leadership experience and a passion for driving impactful solutions.

My Current Journey

Education Program Coordinator / Data Analyst

2022 - Present

Providence Health & Services

  • Conceptualized, developed, and deployed the PAS Operational Excellence Chatbot (Ruby) using Python, Azure, and Copilot Studio to streamline registration workflows for caregivers, reducing manual effort and enhancing efficiency.

  • Designed five key dashboards in Power BI for internal teams, focusing on productivity tracking, ticket statuses, and operational efficiency:

    • RTE Updates & Errors Report: Tracks ticket statuses in real-time, providing insights into team response times and ticket categories.

    • RTE Governance Dashboard: Measures productivity for governance tasks by tickets worked and outcomes achieved.

    • Insurance Master Update Dashboard: Analyzes payer plan updates and deactivations, categorized by request type and financial class.

    • OE Quiz Results Dashboard: Tracks team training performance across ministries and individuals.

    • Team Productivity Dashboard: Visualizes workload by task category, meeting hours, and training involvement.

  • Automated workflows using Power Automate, including:

    • A SharePoint-based ticketing system integrated with Microsoft Forms and Teams for seamless tracking and notifications.

    • Automated document uploads and data collection processes, saving hours of manual work weekly.

  • Technology Enablement:

    • Hosted Tech Time with Bre sessions to provide hands-on training for Microsoft applications such as Teams, SharePoint, Power Automate, Power BI, Word, PowerPoint, and Excel.

    • Revamped the Access Services SharePoint site, transforming it into a user-friendly hub for resources and tools.

  • Educational Contributions:

    • Authored comprehensive job aids covering patient registration workflows, insurance selection, and authorization processes.

    • Initiated and implemented a New Employee Orientation (NEO) program, creating a structured onboarding experience for new hires.

    • Designed monthly newsletters to communicate updates, best practices, and process improvements to the team.

Career Milestones

Accounts Receivable Specialist

2021-2022

Providence Health & Services

  • Maintained accurate patient accounts in EPIC by verifying insurance coverage across medical, TPL, WC, MVA, and specialty insurance types.

  • Updated guarantor information, corrected insurance details, and documented accounts through thorough verification processes using provider portals and e-verification tools.

  • Consistently exceeded KPIs and achieved perfect audit scores for accuracy and compliance.

Medical Records Coordinator

2021-2022

Northwest Orthopaedic Specialists

  • Conducted detailed chart reviews to ensure compliance with medical regulations and accuracy in patient data.

  • Responded to medical record requests from third-party companies, issuing invoices and resolving discrepancies.

  • Updated patient charts with corrected medical information, securing provider sign-offs as needed.

Patient Service Representative

2020-2021

Northwest Orthopaedic Specialists

  • Registered patients, scheduled follow-up appointments, and processed payments using Athena Health EMR.

  • Adapted to dynamic clinic needs, including triaging patients to manage lobby flow and adhering to COVID-19 sanitization protocols.

  • Collaborated with clinic staff to ensure a smooth opening for a new location, contributing to operational setup.

Provider Service Representative / Lead

2017-2020

Kaiser Permanente

  • Provided comprehensive support to providers and hospitals by verifying member benefits, claims statuses, and authorization details.

  • Promoted to an informal lead role, taking ownership of escalated calls, managing department inquiries, and ensuring communication of contract updates.

  • Delivered excellent customer service, achieving high scores on monthly call evaluations while mastering the complexities of health insurance processes.

Site Supervisor

2016-2017

Towne Park

  • Supervised parking operations at Deaconess/Multi-Care Hospital, managing schedules, resolving on-site issues, and ensuring compliance with parking regulations.

  • Played a key role in transitioning from paper tickets to an electronic parking system, improving efficiency and tracking capabilities.

Data Entry Clerk

2015-2016

Texas Department of Criminal Justice

  • Supported the department’s transition from paper to electronic records by verifying scanned documents for accuracy and updating electronic files as needed.

  • Created new files when necessary and ensured data integrity, earning a retention bonus for exceptional performance during the project.

Education

Bachelor of Science in Information Technology (Minor: Data Analytics)

Expected Graduation: 2027

Southern New Hampshire University

  • Maintaining a 4.0 GPA with coursework in Advanced SQL, Data Visualization, and Dashboard Design.

Skills& Expertise

Technical Skills

  • SQL

  • Power BI

  • Python

  • Tableau

  • Advanced Excel

  • Power Automate

Soft Skills

  • Leadership

  • Communication

  • Problem-Solving

  • Collaboration

Tools & Technologies

  • Data Visualization

  • Dashboard Design

  • Process Automation

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